Bayatoo — Terms & Conditions

شروط الاستخدام

Version 1.0 · Official Source of Truth

By creating an account, using the app as a guest, or submitting a cart for pricing, you agree to these Terms and our Privacy Policy.

English

1. Nature of the service (critical)

1.1 Bayatoo is a purchase intermediary.
You provide product links from third-party stores (including but not limited to SHEIN, Temu, and iHerb). We review, quote, and—after your confirmation—purchase and arrange delivery on your behalf.

1.2 Bayatoo is not:

• the seller of record of those third-party products in the same sense as the original store;
• a marketplace where independent merchants list inventory on our platform;
• a clone of SHEIN, Temu, or iHerb.

1.3 Product availability, descriptions, and original pricing on third-party sites can change without notice. Our quote reflects our assessment at the time of quoting and may differ from the storefront page.

1.4 Images or titles fetched from product URLs are for identification convenience only and may be incomplete or outdated.

2. Eligibility

2.1 You must be able to enter a valid customer relationship (typically 18 years or older) and provide accurate information.

2.2 Service is oriented to customers and delivery in Jordan unless we expressly agree otherwise.

2.3 We may refuse service for prohibited items, unsupported destinations, fraud risk, or operational limits.

3. Account and authentication

3.1 Accounts use phone number + OTP (no password in v1).

3.2 You are responsible for the confidentiality of your device and for activity under your verified phone number.

3.3 You must provide accurate name, city, and delivery details when required.

3.4 Guest use may be available for browsing and cart building; sending for pricing and full order tracking require a signed-in account as implemented in the app.

4. Cart, quotes, and confirmation

4.1 Cart: You may add product links and notes (size, color, quantity, etc.). Notes are instructions to us; we may still need to contact you if information is insufficient.

4.2 Send for pricing: Submitting a cart creates an order under review. This is a request for a quote, not a completed purchase from the third-party store.

4.3 Quote: When ready, we present amounts (e.g. products subtotal, delivery fee, discounts, total) and a validity period where applicable.
Until you confirm, we are generally not obliged to purchase the items.

4.4 Material changes: If the quote changes materially before confirmation, you should re-review. We may notify you when such changes occur under our notification policy.

4.5 Confirmation: By confirming, you accept the quote (as shown) and authorize us to proceed with purchase and delivery arrangements, subject to availability and these Terms.

4.6 Payment methods: May include cash on delivery (COD) and/or offline prepaid options as offered in the app. COD may be subject to exposure limits (e.g. outstanding COD balances). We may refuse COD and require prepaid when limits or risk require it.

4.7 Quote expiry: If you do not confirm within the stated validity window, the quote may expire and the order may be closed or returned for re-pricing as implemented.

5. Fulfillment, shipping, and delays

5.1 After confirmation we use reasonable efforts to purchase and ship. Times are estimates, not guaranteed delivery dates, unless we state a firm commitment in writing.

5.2 Third-party stock, customs, carriers, and force majeure events may delay or prevent completion.

5.3 You must provide a reachable delivery address and phone. Failed delivery due to incorrect details may incur extra cost or cancellation under our policies.

5.4 We may mark items unavailable, adjust active lines, or cancel the order when fulfillment is impossible (see also cancellation rules).

6. Cancellations and inability to complete

6.1 You may cancel in situations the app allows (e.g. rejecting a quote, or cancel within a stated window).

6.2 We may cancel for policy, fraud, prohibited goods, incomplete required information after a reasonable deadline, or operational refusal.

6.3 Could not complete: If items cannot be purchased or delivered despite reasonable efforts (e.g. out of stock, invalid link, source restrictions), we may close the order as unable to complete and inform you.

6.4 Refunds or adjustments of amounts already paid (if any) are handled case-by-case according to payment status and residual costs already incurred. No cash “withdrawal” of promotional balances applies.

7. Pricing and Bayatoo fees

7.1 Displayed third-party prices on external sites are not automatically our final selling prices.

7.2 Our quote includes the amounts we charge you for the service package (products as priced by us, delivery, and any stated discounts).

7.3 Taxes, customs, or extra fees—if applicable—will be handled as disclosed in the quote or subsequent communication.

8. Bayatoo Credit and loyalty points

8.1 Bayatoo Credit (if any) is an in-app balance usable only as a discount on eligible Bayatoo orders.
It is not cash, cannot be withdrawn, and cannot be transferred to another person.

8.2 Credit may be granted under programs we define (including Referral System v1 when referral progress reaches the stated threshold). We set and may adjust credit values and redemption rules.

8.3 Loyalty / order points (if any), free-delivery redemptions, or similar benefits are promotional tools we may modify or discontinue. They are not cash.

8.4 Abuse (fake accounts, self-referral, fraudulent orders) may result in forfeiture of points/credit and account suspension.

9. Referral System v1

9.1 You may share Bayatoo only through channels we enable (v1: WhatsApp, Messenger, Instagram).

9.2 Share messages must not misrepresent Bayatoo as a get-rich or cash program. Our official invite text is a friend recommendation, not a rewards advertisement to the recipient.

9.3 Referrers may earn progress points when a new user registers via their link/code, subject to a maximum of 10 counted points, after which points convert to Bayatoo Credit per program rules and further referral points are not counted unless we change the program.

9.4 We may withhold or reverse program benefits in cases of fraud or policy breach.

10. Notifications

10.1 We may send order-related notifications (e.g. quote ready, need information, shipped, delivered, cancelled).

10.2 We do not treat notifications as a marketing spam channel under our MVP product policy.

10.3 You can disable system notifications in device settings; essential service messages may still appear in-app.

11. Acceptable use

You agree not to:

• Submit illegal, prohibited, or fraudulent product requests
• Impersonate others or abuse OTP / accounts
• Interfere with the service or other users
• Reverse engineer for unauthorized competing use of non-public systems beyond what law allows
• Use referrals or credits to game the system

We may suspend or terminate accounts that violate these Terms.

12. Intellectual property

Bayatoo branding, app UI, and our content are owned by us or licensors.
Third-party store names and product content remain their property; use of links is for fulfillment of your request.

13. Disclaimers

13.1 The service is provided on a commercially reasonable basis.

13.2 We are not responsible for third-party storefront content, sudden stock changes, or third-party app outages.

13.3 To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, or consequential damages (including lost profits or data) arising from use of the service.

13.4 Our total liability related to an order is limited to amounts you paid to us for that order (excluding third-party or shipping components already consumed), except where liability cannot be limited by law (e.g. fraud or willful misconduct).

14. Indemnity

You agree to indemnify Bayatoo against claims arising from your misuse of the service, inaccurate order information, or unlawful product requests, to the extent permitted by law.

15. Governing law and disputes

These Terms are governed by the laws of the Hashemite Kingdom of Jordan, without prejudice to mandatory consumer protections.
Disputes shall be subject to the competent courts of Jordan, unless mandatory rules require otherwise.

16. Changes

We may update these Terms. Continued use after the effective date of changes constitutes acceptance where permitted. Material changes should be indicated by version/date on https://bayatoo.com and/or in-app.

17. Contact

[CONTACT_EMAIL] · [SUPPORT_CHANNEL] · [COMPANY_LEGAL_NAME] · [COMPANY_ADDRESS]

العربية

1. طبيعة الخدمة (أساسي)

1.1 Bayatoo وسيط شراء.
تزوّدنا بروابط منتجات من متاجر خارجية (مثل SHEIN وTemu وiHerb). نراجع ونقدّم عرض تسعير، وبعد تأكيدك نشتري ونرتّب التوصيل نيابة عنك.

1.2 Bayatoo ليس المتجر الأصلي لتلك المنتجات، وليس نسخة من تطبيقاتهم.

1.3 التوفر والأسعار لدى المتاجر الخارجية قد تتغير. عرضنا يعكس تقديرنا وقت التسعير وقد يختلف عن صفحة المتجر.

2. الأهلية

الخدمة موجّهة لعملاء قادرين على التعاقد (عادة 18+)، مع التركيز على التوصيل في الأردن، ما لم نوافق على غير ذلك.

3. الحساب

تسجيل الدخول بـ رقم الهاتف وOTP. أنت مسؤول عن دقة بياناتك وسلامة جهازك.
قد يُسمح بالتصفح كزائر؛ طلب التسعير والتتبع الكامل يتطلبان حساباً حسب التطبيق.

4. السلة والعرض والتأكيد

• إرسال السلة للتسعير = طلب عرض وليس شراءً مكتملاً من المتجر الخارجي.
• عند جاهزية العرض يُعرض المبلغ وصلاحية العرض إن وُجدت.
• التأكيد يعني قبولك للعرض وتفويضنا بالمتابعة ضمن الشروط.
• قد يُقيَّد الدفع عند الاستلام بحدود تعرّض.
• عدم التأكيد ضمن المهلة قد يغلق العرض/الطلب.

5. التنفيذ والشحن

نبذل جهداً معقولاً للتنفيذ. المواعيد تقديرية. قد تؤثر أطراف ثالثة والجمارك والشحن على المدة.
بيانات التوصيل غير الصحيحة قد تؤدي لتكاليف إضافية أو إلغاء.

6. الإلغاء وتعذّر الإكمال

قد تلغي ضمن ما يسمح به التطبيق.
قد نلغي لأسباب سياسة أو احتيال أو نقص معلومات أو تعذّر تشغيلي.
إذا تعذّر الشراء أو التسليم رغم المحاولة المعقولة، قد نغلق الطلب كـ تعذّر إكمال ونُعلمك.

7. الرصيد والنقاط والإحالة

• Bayatoo Credit: خصم داخل التطبيق فقط، غير قابل للسحب أو التحويل.
• الإحالة v1: مشاركة عبر واتساب/ماسنجر/إنستغرام؛ رسالة توصية دون الترويج لنقاط/كاش للمستلم؛ نقطة للمُحيل عند تسجيل صديق بحد أقصى 10 ثم تحويل لرصيد وفق القواعد.
• إساءة الاستخدام قد تؤدي لسحب المزايا وإيقاف الحساب.

8. الإشعارات

إشعارات متعلقة بالطلب (مثل جاهزية العرض، الشحن، التسليم). ليست قناة إعلانات مزعجة وفق سياسة المنتج.

9. الاستخدام المقبول

يُحظر الطلبات غير القانونية، الاحتيال، إساءة OTP، التلاعب بالإحالة أو الرصيد، والإضرار بالخدمة.

10. إخلاء المسؤولية وحدودها

الخدمة على أساس معقول تجارياً. لسنا مسؤولين عن محتوى متاجر الغير أو نفاد مفاجئ.
حدود المسؤولية وفق ما يسمح به القانون الأردني، مع عدم الإخلال بالحقوق الإلزامية للمستهلك.

11. القانون والاختصاص

تُفسَّر الشروط وفق قوانين المملكة الأردنية الهاشمية، وتختص بها المحاكم المختصة ما لم يفرض القانون خلاف ذلك.

12. التواصل

[CONTACT_EMAIL] · [SUPPORT_CHANNEL] · [COMPANY_LEGAL_NAME] · [COMPANY_ADDRESS]

تاريخ السريان: [EFFECTIVE_DATE] · الإصدار: 1.0